The information contained in this website is for general information purposes only. The information is provided by Direct Medics Ltd. and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, services or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Direct Medics Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them and are used only to provide supporting evidence of information provided here.
Every effort is made to keep the website up and running smoothly. However, Direct Medics Ltd. take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Complaints Procedure – Non-Direct Medics Staff and Clients

Direct Medics Ltd. endeavour to provide the highest quality of service to all individuals and bodies that we work with. If however, you feel that you have not received a service or are not completely happy with the service that we provide, please feel free to raise this with the person who you normally deal with. If however, you are not satisfied with the outcome of this and you wish to make a formal complaint please submit any details regarding the issue, previous attempts to resolve by informal means and contact details (email address and phone number). This must be made in writing and sent to the HR Manager at the following address:

HR Manager
Direct Medics,
33A Stockmans Way,
BT9 7ET,
Northern Ireland.

A receipt of your letter will be sent via email (if provided) within 24 hours of receipt. We aim to have any complaints answered within 7 working days of receipt. If however, you are not happy with the outcome of, the complaint may be escalated to the Managing Director, to be addressed within an additional 7 working days.